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The Phone step shows the number Kovo answers. Calls to the number you already publish reach Kovo only after you forward that number to it. The phone company that owns your current number is the one that turns forwarding on. Kovo does not change that setting.

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Turn on forwarding

1

Open the Phone step

Sign in to trykovo. Open setup, and go to the step titled Your AI number. It comes after ordering and payments.The number is on that step. It looks like +1 202 555 0100. That is the number you forward to.
2

Open the account for your current number

Use the app or the website of the phone company that owns the number customers call today. That is the number on the shop, not the number on the Phone step.
3

Forward all calls

Turn on call forwarding, and enter the number from the Phone step. Forward all calls, not only the ones you miss.Leave your current number with that phone company. This does not move the number to Kovo.
4

Call your current number

From another phone, call the number you already publish. The call should ring the number on the Phone step.
If the phone company asks where to send the calls, give them the number on the Phone step. Kovo cannot sign in to that account and turn forwarding on for you.