> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trykovo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Olo

> Send a finished phone order to one Olo store.

The Olo card sends a finished phone order to one Olo store so that kitchen receives it. The card says: "Submit the phone order to one Olo vendor so the store's kitchen receives it."

## Open the Olo card

<Steps>
  <Step title="Open Ordering">
    Sign in to trykovo. In the left menu, press **Ordering**. On a phone, press the menu button first, then **Ordering**.
  </Step>

  <Step title="Find Olo">
    Scroll to the card titled **Olo**.
  </Step>

  <Step title="Enter the store number">
    In **Vendor id**, type the Olo store number for this shop. The line under the box says "Numeric Olo vendor id for this shop." Use digits only.

    If the box is empty, the page says "Vendor id is required." If it contains a letter or a symbol, the page says "Vendor id has to be digits."
  </Step>

  <Step title="Name a product for the test">
    Check **Send the test ticket with a product**. The line under it says "Turn this on to name the Olo product used by the \$0 test ticket."

    A new box appears: **Test product id**. Type the Olo product number, digits only. The line under that box says "Required for the test ticket while this is on. Real orders still need a product id on each line."

    If the box is empty, the page says "Test product id is required." If it is not all digits, the page says "Test product id has to be digits."

    Uncheck the box and the product box goes away. Leave it checked when you want the \$0 test to name a product.
  </Step>

  <Step title="Press Save">
    Press **Save**. The button says **Saving…** while it works. When it finishes, the word **Active** appears next to **Olo**. Finished phone orders go to this store.
  </Step>

  <Step title="Press Test connection">
    Press **Test connection**. The button says **Testing…** while it runs. This prints one ticket for \$0.00. It does not charge anyone, and it does not mark a real phone order paid.
  </Step>
</Steps>

When the test works, the page says:

> Test ticket for \$0.00 was accepted. No phone order was marked paid.

## If the test fails

A red line names the box to fix:

* "Vendor id is required." Type the Olo store number.
* "Vendor id has to be digits." Use numbers only.
* "Test product id is required." Type the product number, or uncheck **Send the test ticket with a product** if you are only saving.
* "Test product id has to be digits." Use numbers only.

Press **Save**, then press **Test connection** again.

If the page says "The test ticket was not sent", the ticket never left. Fix the red line first.

If the page says the test ticket was not accepted because a product id is missing, check **Send the test ticket with a product**, type the product number, press **Save**, and press **Test connection** again.

If the page says "Test ticket for \$0.00 was not accepted" for another reason, the store did not get the ticket. Read the rest of that sentence. When it names a box on this card, fix that box and test again. No phone order is marked paid.


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